Client Feedback on Our Services

After the first month of working with Eglsf on our sustainability reporting, I can already see the value. The team helped us identify key emission sources we had overlooked and set up a practical data collection process. The initial audit was thorough without being overwhelming, and the recommendations were tailored to our size as a medium enterprise. I appreciate that they didn't push expensive software but instead showed us how to use existing records. The monthly check-ins kept us accountable, and the progress dashboard made it easy to share updates with our board. This is exactly the kind of grounded support we needed to start our green policy implementation.

Communication during the setup phase was clear and consistent. Our account manager scheduled weekly calls and responded to emails within a few hours, which made the onboarding smooth. The only hiccup was a delay in receiving the initial compliance checklist, but once it arrived, the document was well-organized and referenced the relevant South African regulations. The team also adjusted the reporting template after I pointed out that our waste management data was structured differently than their default format. That flexibility shows they listen to client input rather than forcing a one-size-fits-all approach. For a company new to environmental governance, this level of support is reassuring.

This is my second engagement with Eglsf, and the experience has been even better than the first. Two years ago they helped us set up a basic carbon inventory; now we are expanding into full sustainability reporting aligned with GRI standards. The returning client process was efficient—they already had our historical data and understood our operational context, so we skipped the lengthy discovery phase. The new team member assigned to our account brought fresh ideas on water stewardship metrics that we hadn't considered. It feels like a partnership where they build on previous work rather than starting from scratch each time. That continuity is rare and valuable.